Update on the RCN Install. I got installed with RCN on December 30th. To my surprise instead of the two Tivo Premier boxes, they loaded me up with the Tivo Q System. That is one multi-room dvr where all the recordings reside, and a Tivo Preview box which have access to main dvr recorded content. The Preview box has no dvr, no hard drive, etc. Its just a receiver. This was a real problem for me, because I could not watch web content, schedule recordings, or pause live TV with the Preview box. If I wanted to schedule something on the fly, I had to either go to the main TV in the living room, or break out the Ipad2 app and do it from there. Also, if a cool commercial (boobs) came on I could not pause live TV.
After the tech had gone, the Preview box VOD wouldn’t work. I would call up a movie, free or premium, and the picture would freeze literally .5 seconds into the showing. After 14 days, 4 calls to RCN, I was able to finally get the tech out to tell me that the box was “not in two-way mode”, and they had to fix that from the office. I made him change out the box just in case, and by the time he did that, I had my VOD back. Neat trick.
I’ll have to say – my first call to RCN tech support was a real joke. After a 50 minute wait on hold, a woman answers the phone and is very nice, however my 12 year old son would have asked better troubleshooting questions. She was obviously frantically searching through an online help system, and asking me the stupidest questions imaginable. Probably just keep the silence to a minimum while she tried to find the right questions to ask. Asking me if I had my computer firewall off, while trying to watch a VOD movie has got to be the best of all stupid ass questions I have ever been asked by tech support. I couldn’t help but